Product Returns

Product(s) may be returned within 30 days of invoice date. A Return Merchandise Authorization (RMA) can be obtained by contacting our customer service team at mindenmercantile@gmail.com / 705-286-2801. All items must be in sealed original packaging. The shipping label must reference our RMA #. Courier fees for the return are the responsibility of the customer. Upon receipt, we will inspect product prior to issuing a refund. Failure to meet the conditions of the RMA, or product is damaged, not in original packaging, will be refused. Items shipped without a RMA prior approval are not eligible for a refund, and will be refused.

Courier / Shipping Issues: Customer must report any damages or shipping issues within 24 hours of product receipt. Please contact Minden Mercantile & Feed Co. at mindenmercantile@gmail.com / 705-286-2801. If you receive a damaged product, please take photos of product packaging and area of damage.

Please note we cannot be responsible for products with liquid freezing when shipped during the winter weather season.

In-store Returns:

Minden Mercantile & Feed (and Mercantile & Feed Muskoka) may approve returns for unopened, unused (non-feed) products within 30 days of invoice date. Proof of purchase required. Animal feed and pet foods are final sale, no returns. Products that have been special ordered require a non-refundable deposit and have no return privileges.

Feed & Pet Food Quality:

Regarding feed; due to biosecurity, safety, and strict government regulations, Minden Mercantile & Feed Co. (& Mercantile & Feed Muskoka) has a no returns policy for feed. If you have a concern for feed quality, we can make exceptions, upon further review. Minden Mercantile & Feed Co.  (& Mercantile & Feed Muskoka) may issue a refund or provide a replacement. We do not take back open bags of feed. Please ensure we receive the original feed tag for the review process.


Privacy Policies

Minden Mercantile & Feed Co. is committed to maintaining the privacy of any information given while on our website. We may gather information to enhance your shopping experience and this information is required when placing orders. We adhere to policies that prevent unauthorized use of your personal information and we do not disclose any personal information to third parties.

You can visit most of this website without giving any information, but our web hosting services may record or track your IP address to better understand traffic patterns on this website for the purpose of counting visitors, page views and hits. We use this information to maintain a website that best suits our visitors. Minden Mercantile & Feed Co. Inc. does not sell, trade, or rent its online customer information to any third parties.


All of our mailing lists are opt-in. That means that you choose to be on the mailing list(s). We do not spam and only send information that we feel you would want. If you wish to be removed from our mailing list(s), please send us an email with the request for removal. We will happily remove your name from any further mailings. At any point, you can send an email to @ Minden Mercantile & Feed Co..

Links to 3rd Party Web Sites

The Minden Mercantile & Feed Co. website includes links to third party websites. Minden Mercantile & Feed Co. provides these links as a convenience to our website visitors and does not imply Minden Mercantile & Feed Co. endorsement of another company, including its website or products and/or services. Websites that have been linked will have separate and independent privacy and security policies; please read these carefully if visiting these third party sites. We do not have any control over these sites and hence have no responsibility or liability to how they control your personal information, so you do so entirely at your own risk.

Comments and Reviews

We love getting your comments and receiving feedback about the Minden Mercantile & Feed Co. Please be aware that any comment, feedback, or suggestion sent to us will be and remain the property of Minden Mercantile & Feed Co. This includes all product “comments” or “reviews”. By submitting any comments, feedback, or suggestions you are agreeing to assign all worldwide rights, titles, copyrights, interests, and any intellectual property rights over to Minden Mercantile & Feed Co. and that Minden Mercantile & Feed Co. will be entitled to make use of this material without restriction or a requirement to compensate you in any way.

Security Policies

Minden Mercantile & Feed Co. offers our customers SSL (Secure Socket Layer) technology when placing orders online. SSL is used to encrypt your information prior to being sent from your computer. By utilizing SSL your information will be encrypted to prevent unauthorized access. However, no transfer of data over the internet can be 100% guaranteed to be secure so although we take every necessary step to protect your information, we can't make any guarantees as to the security of your transmitted information. Any information that you transmit to or from our website is done so at your own risk.


All prices on our website are plus applicable taxes. Minden Mercantile & Feed Co. strives to ensure website accuracy; however, errors in content, descriptions and/or pricing may occur. ***Prices are subject to change without notice. The price given on the store computer will always be used as current pricing***


Store Pickup Information

Store pick up is available for select products, the order confirmation number is required to pick up an order in store. You will receive an email when your order is available for pick up. 

Courier Shipping Information

Common courier shipping is available on select products, the charge is based on the overall weight of the product to a maximum of 150lb/68kg. At this time we offer courier shipping inside Canada only.

Truck Delivery Information

We offer delivery direct to your farm or front door within our delivery area. Our truck delivery area is defined as within 1 hour driving distance of one of our stores located in Minden or Gravenhurst Ontario.

We charge a fee of $60/hour for delivery (to your location and returning to store). Orders over $500 are eligible for free delivery within 30 minutes of the store.

Please contact us if you have any questions and to schedule delivery.

Minden Mercantile & Feed Co Inc:

Phone: 1-705-286-2801
Email: mindenmercantile@gmail.com

Monday - Friday  8:00 am - 5:00 pm

Saturday              8:00 am – 4:00 pm

Mercantile & Feed Muskoka:

Phone: 1-705-687-2610
Email: mercantilemuskoka@gmail.com

Monday - Friday  10:00 am - 5:00 pm

Saturday               9:00 am – 1:00 pm